Question 1

How do I add the WishPoint widget to my theme?

Accepted Answer

Go to your Shopify Admin → Online Store → Themes → Customize. In the App Embeds tab, toggle on 'WishPoint Floating Widget'. For the product-page wishlist button, open a product template and add the 'WishPoint Wishlist Button' app block.

Question 2

The widget isn't showing on my storefront. What do I do?

Accepted Answer

First, check that the App Embed is enabled in your theme editor (not just the app block). Then verify that WishPoint is active in your Shopify admin. If you're using a custom theme, ensure it supports Online Store 2.0.

Question 3

Can I customise the widget colours?

Accepted Answer

Yes. In WishPoint's Settings → Storefront Settings, you can set a custom brand colour, choose from 7 widget styles, and select light, dark, or auto colour scheme.

Question 4

How are points calculated?

Accepted Answer

Points are awarded based on the order subtotal and your configured Earn rate (points per $1 spent). Reward value is controlled separately by your Redeem rate (points = $1 reward value). You can optionally exclude shipping from the calculation, and set up bonus campaigns for multiplied earning during promotions.

Question 5

A customer's points aren't showing up after a purchase.

Accepted Answer

Points are awarded when an order moves to the 'Processing' status via the orders/updated webhook. If a customer placed an order offline or via a custom flow, points may not trigger automatically. Contact support if the issue persists.

Question 6

How do customers redeem their points?

Accepted Answer

When a customer reaches 100% of their wishlist goal, WishPoint automatically generates a unique discount code and sends it via email. The customer can apply it at checkout. You can also enable partial redemption in Settings to allow customers to redeem before reaching 100%.

Question 7

Where is my billing managed?

Accepted Answer

WishPoint is in early access — all features are currently free and no billing is active. When paid plans launch, everything will be handled through Shopify's native billing system (the same way you pay for all your Shopify apps). You'll manage your plan directly from the WishPoint admin inside Shopify.

Question 8

How do I cancel?

Accepted Answer

During early access there's no subscription to cancel — you're not being charged. To remove the app, uninstall WishPoint from your Shopify admin (Settings → Apps). Your customer data will be purged within 30 days of uninstall.

Question 9

How do I request customer data deletion?

Accepted Answer

Email us at support@wishpoint.app with your shop domain and the customer's email address. We'll process the deletion within 30 days. Shopify GDPR webhooks also trigger automatic deletion when customers submit requests through Shopify's data access portals.

Question 10

Does WishPoint access my store password?

Accepted Answer

No. WishPoint uses Shopify's OAuth flow to request specific, limited API scopes. We never see or store your Shopify admin password.

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Frequently Asked Questions

Setup

Points & Rewards

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Privacy & Data